Frequently Asked Questions
Everything you need to know about your journey to peak relaxation.
How is my Osaki massage chair delivered?
We offer standard curbside delivery for all orders. For an enhanced experience, you can select our White Glove Delivery service, which includes professional assembly and placement of the chair in your room of choice.
Do Osaki chairs come with a warranty?
Yes, all official Osaki massage chairs include a comprehensive manufacturer's warranty covering parts and labor for the first year, with extended coverage options available for up to five years.
What is your return policy?
We offer a 30-day return window. If you are not completely satisfied, you can return your chair in its original packaging. Please note that return shipping fees and restocking fees may apply.
Do you offer financing options?
Absolutely. We partner with several financing providers to offer flexible monthly payment plans, allowing you to enjoy the benefits of a premium massage chair while paying over time.
How do I choose the right model for my height and weight?
Each Osaki model has specific user height and weight capacities listed in the product specifications. We recommend checking the 'Recommended Height' and 'Max Weight' sections to ensure the best ergonomic fit.
Is assembly difficult if I choose standard delivery?
Most Osaki chairs arrive 80-90% pre-assembled. The remaining setup typically involves attaching the footrest and side panels, which takes about 30-60 minutes with the included tools and instructions.